FAQ

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Plushies

How can I purchase a plushie?

I do product ‘drops’ periodically, meaning I will only have finished items available in my shop when I do a drop. Since I do markets through the year, it’s difficult to make enough inventory for online sales which is why I do drops! The date and time will be announced on my social media accounts and via email to those who have subscribed to receive emails from my website.

ITEMS SELL OUT QUICKLY!

If you do not see what you are looking for on shop restock day, it likely already sold out. I suggest logging into your account before the restock time to make sure your contact & payment details are correct & ready to go!

How do I know what will be in your restock?

I will post a preview of some items in my restock the day before or the morning of the restock on Instagram, Facebook, and Tiktok.

How many of each item will be available in your restock?

I typically only make one of each item for my restock.

Where do you ship?

We currently ship to the United States, Canada, Australia, and New Zealand. If you live in another country and are interested in purchasing a plushie, please reach out and I will see if I can ship to you!

Do you accept custom orders?

Right now my customs are closed, but check out the Custom Plushie Requests page for information on custom orders!

Safety Eyes

I want to purchase safety eyes, but they are sold out.

I do safety eye ‘drops’ on a Saturdays at 3 pm Central Standard Time. Keep an eye on my Instagram for dates and updates!

ITEMS SELL OUT QUICKLY!

If you do not see what you are looking for on shop restock day, it likely already sold out. I suggest logging into your account before the restock time to make sure your contact & payment details are correct & ready to go!

I had safety eyes in my cart, but they sold out before I could check out?

Unfortunately your cart is not secured until you finish checking out. There isn’t a way for me to hold your cart at this time ❤️

What is the fastest way to checkout to make sure I don’t lose the items in my cart?

The quickest way to checkout is through ShopPay. You can find more information on ShopPay here.

Why can’t I order safety eyes outside of the preorder window?

Our safety eyes are hand painted by us here at Moms Stitchetti and we can only take on so many orders unfortunately.

In the future we may offer eyes that are not hand painted that could be ordered at any time ❤️

Will you bring back limited edition colors?

Limited edition colors change each week! We might rotate old favorites back into the mix, so keep your eyes peeled!

Are they sold in sets or pairs?

Our safety eyes are sold in pairs.

What is the difference between standard and kawaii style eyes?

Standard safety eyes have the pupil in the middle of the eye. Kawaii safety eyes have an offset pupil.

What are 'sinker' eyes?

Sinker eyes do not sit above the finished plushie like normal safety eyes- they 'sink' into the finished plushie to provide a more flush look. This is beneficial because they are very difficult to remove!

How do I attach sinker eyes?

Sinker eyes work the same way as other safety eyes- they have a plastic backing that goes on the inside of your finished piece.

I suggest ensuring the backing clicks in at least 2 times so that they are secure.


You can use a safety eye tool, a socket wrench, or even pliers to apply pressure to the back of the eye while the front of the eye is on a hard surface. You can find safety eye tools here.

Will you have more colors available?

We may offer more colors in the future!

Why is the turn around time 2-3 weeks?

Our safety eyes are hand painted by us and are a labor of love!

We make our own pigments, paints, and packaging supplies. Additionally, each pair needs time to set, be looked over, and individually packaged!

By having a 2-3 week turn around time, we are ensuring we don’t get overwhelmed and are able to continue providing safety eyes for you all ❤️

Where do you ship?

We currently ship our safety eyes to the US, Canada, and Australia. We hope to expand to other areas soon!

General

Do you sell your patterns?

I do! If you do not see the pattern you are looking for in my shop, it hasn’t been released yet. Most of my patterns (and mods) will be released eventually!

What yarn/size eyes/hook size do you use?

  • I mainly use Bernat Blanket, Premier Basix Chenille, and Premier Parfait XL for my plushies. My posts on Instagram typically have the yarn type used listed in the description.
  • For my larger plushies made with Bernat Blanket or Premier Basix Chenielle, I use 24 mm eyes. For my jumbo plushies made with Premier Parfait XL, I use 30 mm eyes.
  • I use an 8 mm hook with Bernat Blanket Yarn and Premier Basix Chenielle. I use a 10 mm hook with Premier Parfait XL.

You can shop some of my favorite products on my Favorite Products page.

How do I wash your items?

For plushies I recommend spot cleaning with a damp wash cloth and air drying. If you need to do a full on wash, hand wash and let air dry. I do not suggest putting them in the washer or dryer.

For hats/ear warmers, I suggest hand washing cold and laying flat to dry. I do not suggest putting them in the washer or dryer. Additionally, the majority of my pom poms are removable and should be removed prior to washing. Faux fur pom poms can be fluffed by using a blow dryer on low heat!

Do you teach crochet classes?

At this time I do not teach classes. Maybe one day!